Customer forms
To make our journey as effective as possible

Below you'll find a batch of forms potentially needed to streamline our collaboration. 

Forms that are currently available:

New Customer Information

New Customer Information


How does it work? In 3 simple steps

 

Step 1: Download the New Customer Information form.

 

Step 2: Fill out the New Customer Information form.

 

Step 3: Send the New Customer Information form to customeradmin@astrata.eu

 

 

Once the completed form is received by Astrata we will be able to update the information in our systems.

 

If there are further questions please contact customeradmin@astrata.eu

 

Direct Debit Mandates

Direct Debit Mandates

For automated Direct Debits.

 

How does it work? In 3 simple steps

 

Step 1: Download the Direct Debit form for your specific country (the country of your Bank used for the payment).

 

Step 2: Fill out and sign the Direct Debit form. Please note for the mandate reference use your customer number (if known) and date or VAT number and date.

 

For example: EU123456789.YYYYMMDD

 

Step 3: Send the signed Direct Debit form to your Bank and a copy to Astrata Europe (Billing.Collections@astrata.eu)

 

Once it is received by Astrata and the Bank accepts the SEPA Direct Debit the Direct Debit surcharge is deleted from your invoice.

 

If there are further questions please contact Billing.Collections@astrata.eu

GLSi - End User Manual

Here below, you can download the user manual of GLSi