Direct Debit Mandates
For automated direct debits
Step 1: Download the Direct Debit form for your specific country (the country of your Bank used for the payment).
Step 2: Fill out and sign the Direct Debit form. Please note that, for the mandatory reference, use your customer number (if known) and date, or VAT number and date.
For example: EU123456789. YYYYMMDD
Step 3: Send the signed Direct Debit form to your bank and a copy to Astrata Europe (billing.collections@astrata.eu)
Once it is received by Astrata and the Bank accepts the SEPA direct Debit the Direct Debit surcharge is deleted from your invoice.
If there are further questions please contact billing.collections@astrata.eu
